For Peace of Mind
At Z-KiDS, your satisfaction and your little oneโs comfort mean the world to us. Weโve crafted a thoughtful Return & Refund Policy to ensure your shopping experience is just as gentle as our products. Read on to know how we handle returns, refunds, and replacements with care.
Return Policy:
We gladly accept returns on most products within 7ย days of delivery.
Items must be unused, unwashed, and in their original packaging with tags intact.
Due to the delicate and intimate nature of babywear, some hygiene-sensitive products may not be eligible for return โ this will be clearly mentioned on the product page.
Return Process:
Returning something? Hereโs how:
Drop us a message at support@zkids.inย withinย 7 days of receiving your order.
Mention your order number, item details, and reason for return.
Weโll guide you through the next steps โ whether itโs a reverse pickup (where available) or shipping it back to us.
Return shipping costs may apply unless the item is defective or incorrect.
Refund Policy:
We process refunds with the same care we put into packing your products:
Once we receive and inspect the returned item, weโll initiate your refund.
Refunds are typically processed within 5โ7 business days.
You can choose between:
ย ย ~ Original payment method refund, or
ย ย ~ Store credit for future purchases.
Damaged or Defective Items:
We go above and beyond to ensure your Z-KiDS order arrives in perfect condition. But if somethingโs not quite right:
Please email us within 48 hours of delivery with photos of the item and packaging.
Weโll assess the issue and arrange a replacement or refund, as appropriate.
While weโre not liable for courier mishaps, weโll always do our best to help make things right.
Non-Returnable Items:
Weโre sure youโll understand that the following items cannot be returned:
~ Personalized or custom-made products.
~ Items purchased on final sale or during clearance.
~ Products marked as non-returnable due to hygiene reasons (like certain innerwear or washcloths).
We encourage you to double-check product details and sizing before placing your order.
Need a Hand?
Weโre always here to help. If you have a concern about your order, or just need a friendly voice to talk to:
๐ง Email us anytime at support@zkids.in
ย
Thank you for choosing Z-KiDS. Weโre honored to be part of your parenting journey. ๐